![]() As a result, the Northern California utility is seen by its constituents as being at the forefront of sustainability. But PG&E has secured strong customer support for its clean energy initiatives through dedicated messaging about its sustainability initiatives. PG&E - like CMP - ranks low in satisfaction. Pacific Gas & Electric (PG&E) in California offers a stark contrast to CMP. That said, when looking at renewable energy projects across the country, satisfaction is only part of the story. If a utility cannot execute the delivery of basic services consistently, customers can be forgiven if they struggle with trusting a provider with ambitious initiatives. Power research in which CMP had the lowest satisfaction score among the 88 U.S. What has emerged since the discourse in Maine last November is that, ultimately, voters did not trust Central Maine Power (CMP) with executing the NECEC project. The national average is 80% - up from our 2021 survey data. Power 2022 Sustainability Index, the New England and Pacific regions lead the United States with the most customers who consider climate change to be serious (83% and 85%). The New England region is one of the most supportive demographics in the country for tackling climate change. In the case of the NECEC, the environment should have been conducive for approval. Success, however, will only be possible with the approval–and even advocacy–of customers who will be directly and indirectly affected by these strategic plans. electric utilities are expected to invest $140 billion annually over the next several years on infrastructure projects to update their current power grids and implement the clean energy technologies needed to reach carbon neutrality. Constituents must be onboard and invested in the outcome utilities hope to achieve.Īccording to the Edison Electric Institute (EEI), U.S. It is not enough for a utility–-or a group of utilities–-to be popular. The NECEC fumble is the latest example of what can happen when utilities do not incorporate customer sentiment into the strategic planning and execution of initiatives designed to meet long-term carbon-neutral objectives.
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